Coaching Client Terms

Your safety, privacy and well-being is at the centre of the work we do, together. In order to build a healthy working partnership, it is important to establish healthy boundaries and working principles to help you thrive. These are outlined in our Mutual Client Agreement (“Agreement”) below.

What’s included within this agreement?

Coaching Service (“coaching”) is a partnership (defined as an alliance, not a legal business partnership) between Shivani Coaching (“Shivani”) and the client in a thought-provoking and creative process that inspires the client to maximise personal and professional potential.

What’s outside this agreement?

Financial advice, counselling or psychotherapy, including professional medical or psychological support, is not included in the coaching provided. 

If you feel you are currently in crisis, experiencing suicidal thoughts or urges to harm yourself or others in any way, please call 999 or your local doctor or mental health services for help.

It may also be helpful to contact Samaritans by:

  • Phone: 116 123 (lines are open 24 hours a day)
  • Visit:

1-1 Coaching:

My Fees

All fees are payable in advance, prior to any coaching. Full payment is required to secure the coaching session.

Rescheduling or Cancellation

If you wish to rearrange a coaching session, at least 24 hours notice is required to rearrange the coaching session to another time, without any charge. Coaching sessions rearranged or cancelled less than 24 hours before the session will be given to another client and you will be required to pay a fee for a new coaching session.

In exceptional circumstances, Shivani may need to rearrange a session. In these circumstances Shivani will use reasonable endeavours to provide a mutually satisfactory alternative appointment.

Intellectual Property

All materials produced by Shivani and/or presented are and shall remain Shivani’s absolute property. The client may use materials only for your own private use to support your learning. The client must not disclose or use the materials without written permission for any other purpose.

The client does not have the right to re-use or publish or adapt any part of any materials, nor disclose those materials to anyone. If you wish to do this, prior consent in writing must be obtained from Shivani.  

The client must not photograph, screenshot, record, or video any course content unless this is agreed in writing in advance by Shivani. If recording is agreed, the content delivered by us that is captured by you or on your behalf will remain Shivani’s absolute copyright and you using it may be subject to a repeat fee or licence fee.

Community Support

When posting any materials or comments in group environments, the client must ensure that they are not breaching any third party rights in any postings. The client agrees to not make any slanderous or defamatory statements, or bully or harass anyone, or breach the group rules. The client cannot be “off the record” in any group sessions. The client agrees to indemnify Shivani against all costs, expenses and damages suffered if a claim is made against Shivani arising from your breaches of this provision.



Shivani agrees not to disclose any information pertaining to you without your written consent including your name as a reference.

Responsibility & Commitment

You have the sole responsibility for any decisions you may make following coaching. In an event you arrive late, the session will continue to finish at the prearranged time. If the client is more than 15 minutes late, the session will be cancelled and funds for that session will be forfeited. In an event Shivani arrives late to any session, Shivani will use reasonable endeavours to provide a satisfactory response to make up any lost time. 

Shivani accepts no liability for the client’s actions. Shivani has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching or any form of service, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business improvement to achieve their desired outcomes or goals.

Release of Information

Shivani engages in training and continuing education pursuing and/or maintaining ICF (International Coach Federation) Credentials. That process requires the names and contact information of all clients for possible verification by ICF. By signing this agreement, you agree to have only your name, contact information and start and end dates of coaching shared with ICF staff members, other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship, no personal notes will be shared.